The store sells products to individuals of legal age. Product prices include VAT. We reserve the right to change prices and delivery costs.
Ordering
Products are ordered in the online store by moving them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or the clarification of ambiguities arising in it, unless specifically stated otherwise. When ordering from the online store, you are required to have familiarized yourself with and agreed to the delivery conditions valid at any given time.
Payment and payment methods
The payment service is Paytrail Oyj, through which payment options include card payment and online bank payments, in addition to PayPal and bank transfer.
By providing information at the checkout, you accept Paytrail Oy's terms and conditions. By pressing the "Order" button, you accept KainorDesign's general terms and conditions.
Payment service provider
Paytrail Oyj (2122839-7) operates as the payment intermediary service provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj appears as the recipient of the payment on the bank statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In cases of complaints, we ask that you first contact the supplier of the product.
Jousto lasku ja osamaksu is a domestic service that allows you to make your purchases quickly and safely. Jousto is intended for individuals who have handled their financial affairs flawlessly. With Jousto, you get 30 days of interest-free payment time. A billing surcharge of €2.90 is added to the purchase. After receiving the invoice, you can decide whether to pay it in full or in parts. With installment payments, you can pay for your purchases in up to 36 installments, starting at €9.90/month. The costs of the flexible installment are €3.90/month and a credit interest of 19.90%. You can pay for purchases of 30–3,000 euros with Jousto. Buying with Jousto is safe. With your first purchase, you make a strong electronic identification. As a returning customer, you can easily identify yourself with a one-time code sent to your phone. With every purchase, we make a real-time and automated credit decision. The payment transaction and data transfer always takes place in a secure connection. Invoice is delivered by e-mail. The credit provider is Aurajoki Nordic Oy. Read more about Jousto at www.jousto.com. Jousto –verkkokaupan mukavin maksutapa!
Klarna Payments
All markets except Switzerland:
In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
Switzerland only:
Billpay’s/Klarna’s payment options: In order to be able to offer you Klarna’s payment options and to assess whether you qualify for their payment options and to tailor the payment options for you, we might in the checkout pass your personal data in the form of contact and order details to Klarna and Billpay. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s [ de , fr , it or en versions] and Billpay’s [ de , fr , it or en versions] privacy notices.”
Order- and payment confirmation
When we have received your order, we will immediately send you an order confirmation by e-mail, which will show your order information. Always check the content of the order confirmation. If you have any questions, contact our customer service immediately. Save the order confirmation in case you have to contact customer service. When dealing with customer service, always have your customer number and order number available. Always check that the contents of the package match the products in the order confirmation.
Asiakaspalveluumme saat yhteyden seuraavilla tiedoilla:
Delivery costs include postage and packaging costs. We present an estimate of the future delivery costs in the shopping cart according to the primary eligible delivery method. You can see the exact delivery costs after choosing the payment and delivery methods you want for your order. The eligible delivery methods depend on the contents of the shopping basket and the combined weight. You can choose from the eligible delivery methods at the checkout the option that suits you best, in connection with which the exact delivery cost is shown.
Pickup from the shop:
Pick up your order from the store with your order number within two weeks of ordering. If you can pick up your order later, please notify us by email or in the "More information" field of the order.
Pickup from the store is always free.
Letter: We deliver small supplies in flat packages and other products less than 3 cm thick as second-class mail, if the weight limit (500 g) is not exceeded. The letter also does not fit very many products, so primarily the Letter option is only available for individual small products. It is not possible to track the letter with a tracking number, and the delivery time of the letter depends on the post office in your town. Postal parcel is often a faster option, so in an urgent situation or if you want to track the shipment, choose postal parcel as the delivery method.
The online store offers letter delivery only if it is possible. The price of the letter is €2.99 - €3.99 depending on the weight of the order.
Postal package to Finland: Most of our products are delivered as a postal package. For postal parcels, you can choose the pick-up point you want with the options that open after choosing the delivery method. The delivery time of a postal package is generally 1-3 days after Posti registers the package for transport. When the order arrives at the pick-up point, you will receive a notification via text message.
The price of the postal package is €5.90 and the shipment can be tracked with the tracking number, which is indicated in the delivery confirmation. Home delivery: The home delivery is delivered to your door at the agreed time. Posti is in contact with the recipient the next business day after dispatch by phone, text message or e-mail. Agreeable delivery times vary by region from 9 am to 9 pm. The service includes one distribution company.
The price of the home delivery is 12,30€
Matkahuolto Lähellä -package:
For the Matkahuolto Lähellä- package, you can choose the desired pick-up point after choosing the delivery method with the options that open up. The package will be transported to the nearest address of the recipient or to the pick-up point chosen by the sender within approximately 1-3 business days. The recipient receives an arrival notification via text message when the package is available for pickup. The package is picked up from the office indicated in the arrival notice and handed over against an official ID card.
The price of the Lähellä- package 5.90€
DB Schenker pick-up point package:
You can choose the DB Schenker pick-up point package with the options that open up after selecting the delivery method of the pick-up point you want. The package will be transported to the nearest address of the recipient or to the pick-up point chosen by the sender within approximately 1-3 business days. The recipient receives an arrival notification via text message when the package is available for pickup. The package is picked up from the office indicated in the arrival notice and handed over against an official ID card.
The price of the DB Schenker Pickup point package is €5.90
Delivery time
Our most common delivery times to Finland vary depending on the order and delivery method. For personalized products, the delivery time is a maximum of 10 business days. Exceptions to the delivery time estimates have been stated if there are out-of-stock products in the shopping cart, and we will also notify you of possible delays immediately after ordering.
We are not responsible for delays caused by force majeure or indirect harm caused by delays. The online store informs about unusual delivery times on its website.
Return conditions
Right of withdrawal
You have the right to cancel this agreement within 14 days without giving any reason. The withdrawal period ends within 14 days starting from the day you received the last shipment, or in the case of downloadable products, from the moment you received the order.
In order to exercise the right of withdrawal, you must notify us of your decision to cancel the agreement in an unambiguous way (for example, by mail or by email). You can also use our printable return form, but its use is not mandatory.
To comply with the deadline for withdrawal, it is sufficient that you submit your notice of cancellation before the end of the withdrawal period.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
You must return the goods without delay and no later than 14 days after informing us about your decision to withdraw from the contract. The deadline is met if you send back the goods before the period of 14 days has expired.
A cancellation notification can be made in a free form either by e-mail or with the product return, however, it must include the following information:
your name, address, phone number and email address your bank account number
You can make the return with the carrier of your choice. We do not accept returns more than 14 days after delivery. Once the return has been approved, the money will be refunded using the payment system you use directly to your account or payment card after receiving and processing the return. Exchange or return freight is paid by the buyer.
You are only responsible for the kind of value decrease of the goods that did not result from treatment that is required for determining the nature, properties and functionality of the goods.
Unclaimed package
Not-claiming is not the same as refund or cancellation. For unclaimed packages for which a separate cancellation notice has not been made, we will charge the delivery costs.
Problem situations
If the product is lost or damaged during transport or otherwise does not match your order, you must report the error in writing within 14 days at the latest to the address mentioned in the Right of cancellation and return conditions section or by calling the phone number mentioned in the contact information. If the package is clearly damaged in transit, you must immediately file a complaint with the shipping company of your chosen delivery method.
